Top 10 Chief Customer Officers - 2024

Amy Rino is the Chief Customer Officer at Newell Brands, responsible for customer relationships and the One Newell go-to-market model. With sales leadership experience at Georgia-Pacific and Sara Lee Corporation, she focuses on sustainable growth and market expansion. Rino is also a Navy veteran.

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Harmonizing Technology and Tradition in Home Design

By: Amy Rino, Chief Customer Officer, Taylor Morrison

“I prioritize leading by example because I believe that the effort you put into leadership directly affects the results you achieve.”

Mike Hayes is the Chief Customer Officer at Newell Brands, where he manages customer relationships and the One Newell go-to-market strategy. His background in sales at Georgia-Pacific and Sara Lee helps him focus on sustainable growth. He is a U.S. Navy veteran and the International Housewares Association board member.

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Managing Customer Relations and Sales Leadership: My Journey and Strategies for Success

By: Mike Hayes, Chief Customer Officer, Newell Brands

“Having a customer-focused mindset is extremely important because  it helps you identify mutual benefits that lead to earning and keeping business.”

Haley Morse is the Chief Customer Officer VP Customer Success & Software Services, Baker Hughes, Customer-value obsessed, strategic executive experienced at driving revenue growth and delivering exceptional, quantifiable, customer experiences across diverse industries. Demonstrated success in leading and developing highly productive cross-functional teams, developing innovative go-to-market strategies, and fostering strong customer and partner relationships.

Christopher Link is a purpose-driven executive with over 25 years of experience in consumer products. He has led significant growth at Nestle and Oatly, focusing on sustainability and consumer health. Christopher excels in P&L management, transformation and building collaborative, high-performing teams.

Amy McClellan is a dynamic leader with over 20 years of experience in marketing, merchandising, retail and wholesale grocery operations. She excels in developing engaged teams, creating effective marketing campaigns and leveraging cross-functional leadership. Amy is a critical thinker with strong relationship-building and negotiation skills.

Laura Carpenter is the Chief Customer Officer at Valvoline Inc., leading a team of over 1,000 professionals to drive revenue growth. With nearly 24 years at Valvoline, she focuses on customer acquisition, retention, and brand awareness, consistently achieving high customer satisfaction and implementing effective marketing strategies.

Carrie (Niehoff) Sander leads a team of 1000+ in a $6B US business. She has over 23 years of experience driving profitable and sustainable growth. She values character, curiosity, capability, courage and commitment, fostering a "mission first; people always" culture. Carrie excels at creating effective, motivated teams.

Sean Lewis is an accomplished executive with over 20 years of experience in business development. He excels in strategic planning and team leadership, consistently building solid relationships and driving revenue growth.

Eric Heismeyer is a seasoned leader with 25 years of experience in agribusiness, energy, and food solutions. He excels in connecting growers to consumers, driving profitable growth, and developing future leaders. Eric has achieved significant wins with top global CPGs and led strategic initiatives at Bunge.

Mark Elliot is the Chief Customer Officer at LendingClub, overseeing marketing, communications and digital strategy. He has over two decades of experience in leadership roles at Bakkt, BioCatch and TIAA, where his work focused on developing brands and attracting customers.